Kind Horse Terms & Conditions

By creating an account you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

The service is intended for users in the United States. You must be at least 16 years old to create an account. Do not create an account for anyone under 13.

A parent or guardian may hold an account and manage a minor rider (for example as a parent/guardian on a trainer roster). Trainers should invite a parent or guardian — not a child under 16 — when the rider is under 16. We do not knowingly allow children under 13 to hold accounts.

Kind Horse provides horse and barn management software. That includes tools to store health and care records, set reminders, store documents, track expenses, share selected information with people you invite, publish a public barn directory, send board and lesson invoices, and (where offered) compare information you enter with published competition-rule sources or answer questions about records you can already see.

Kind Horse is a software company. We are not a veterinary hospital, clinic, or practice. We do not examine horses, diagnose conditions, prescribe or dispense medications, or form a veterinarian-client-patient relationship. Nothing in the service is veterinary, medical, legal, or tax advice. The service is not for emergencies — contact a licensed veterinarian or emergency clinic if a horse needs care.

Some features are free. Paid Kind Horse subscriptions, when offered, are described on our pricing page. Free access is not conditioned on us selling your horse health records to advertisers.

You retain ownership of the content you upload. We store and process it to provide, secure, and improve the service.

You grant Kind Horse a non-exclusive license to host, store, process, display, and back up your content, and to share it with the service providers listed in our Privacy Policy, as needed to operate the service. That includes sending files or record excerpts to our AI provider when you use AI features described below.

We may also create aggregated or de-identified statistics that do not identify you, a horse, or a barn, and use those to improve the product.

You can request an export or deletion of your personal data as described in our Privacy Policy, subject to legal retention requirements and records other people still need to operate a shared barn or horse (for example an invoice the barn issued to you).

Certain features send content to a third-party AI provider (currently Anthropic) so we can classify documents, extract fields (such as dates, amounts, product names, vaccine lines, or supplement-label ingredients), or — when we offer Ask — answer questions about records you can already see in Kind Horse. This is a filing, data-entry, and lookup helper. It does not interpret clinical findings, diagnose, recommend treatment, or replace review by you or your veterinarian.

When you upload a PDF or photo, we may send that file for extraction automatically unless you link it to an existing record or the file type cannot be processed. Invoice, document, and label import tools also send the file you choose. Ask, when offered, sends your question and the compact tool results needed to answer it — not a dump of every record in the product. Ordinary video and some other file types are stored without AI extraction.

AI features may show a draft for your review, or may create linked records when extraction is confident. You are responsible for reviewing names, dates, doses, lot numbers, due dates, and other extracted data before relying on them. You can turn off automatic save where that option exists. AI output may be incomplete, mismatched to the wrong horse, or otherwise inaccurate.

By using AI-assisted features you confirm you have the right to upload the file or ask about the records, and to have that content processed by us and our AI provider as described in our Privacy Policy. We do not use your content to train our own public models. Our AI provider’s commercial API terms currently provide that API content is not used to train their public models; they may retain traffic for a limited period for safety and abuse monitoring.

Reminders, due dates, overdue labels, and similar notifications are calendar tools. They are based on dates you enter, dates extracted from documents you upload, or typical interval defaults you can change. They are not a veterinary schedule, diagnosis, prescription, or instruction to vaccinate, deworm, treat, withhold treatment, or seek care.

The service may show general information such as typical adult vital-sign ranges, common seasonal windows, or catalog default intervals. That information is educational and may not apply to a particular horse. You remain solely responsible for veterinary care decisions and for confirming timing, products, and doses with a licensed veterinarian.

You are responsible for keeping records accurate and for acting on care needs even if a reminder is late, missing, duplicated, or incorrect. Email, push, and SMS reminders (when you enable them) can fail to send or to be received.

Where the service shows competition-planning or medication-rule information, that information is based on published sources we have on file and on the data you enter. It is not legal advice, not a guarantee that a horse will test negative, and not a substitute for your veterinarian or the applicable governing organization.

Detection times, withdrawal times, product formulations, and rules can change. Drug elimination varies by horse, medication, dose, route, and other factors. You must verify current rules with USEF, FEI, or the relevant organization before competing. Kind Horse will never state that a horse is safe to compete, guaranteed clear, or that a supplement is competition-safe.

Kind Horse is built for teams. If you invite someone (owner, barn staff, trainer, boarder, student, parent/guardian, or other role), they may see horse, barn, health, billing, and calendar information allowed by that role. You are responsible for who you invite and for keeping invites current.

You may create no-login share links, including a farm-sitter care card and a verified Coggins / EIA credential page. Those links work for anyone who has the URL (and PIN, if you set one). Treat them like a password: do not post them publicly unless you intend the contents to be public, and revoke them when they are no longer needed.

You may enable a secret calendar subscribe URL (ICS / webcal) for Google or Apple Calendar. Anyone with that URL can read the events it includes. Rotate or disable it if it leaks.

Emergency cards, stall-card QR codes, reports, and exported PDFs contain the information you chose to include (vitals, contacts, allergies, feeding, and similar). You are responsible for where those copies go.

Show entry cards may include rider date of birth and USEF / USHJA numbers you stored on a profile, plus horse identity and Coggins status, for the trainer who manages that show.

The public directory lists boarding barns, clinics, and similar places from public sources and from information barns provide when they claim a listing. A listing is not an endorsement, rating, or guarantee of services.

Directory pages show public catalog fields (name, address, phone, website, capabilities, and map). They are not supposed to show private horse records, gate codes, or account identities. If you believe a listing is wrong or should not appear, contact us.

You are responsible for ensuring you have the right to upload any documents or photos containing third-party personal information (such as vet records, Coggins forms, invoices, or photos of people). Do not upload documents you are not authorized to store.

By uploading you confirm you have the right to share those contents with us, our service providers, and (when you use AI features) our AI provider, as described in our Privacy Policy.

You agree not to use the service for any unlawful purpose; to impersonate others; to attempt to access other users' data; to scrape, bulk-export, or republish the directory or other users' content except through features we provide; to interfere with the service; or to use share links or calendar URLs to publish private records you do not have the right to disclose.

Kind Horse subscriptions (when payments are enabled) are billed by Kind Horse through Stripe. Plan names, prices, and limits are described at purchase and on our pricing page. Unless required by law, subscription fees are non-refundable. Manage or cancel a paid subscription through the Stripe customer portal linked from Settings.

Barns may create board, lesson, and training invoices in Kind Horse. Off-platform payment methods (such as Venmo, Zelle, PayPal, cash, or check) are between the barn and the payer; Kind Horse does not process that money and only records that the barn marked an invoice paid.

When a barn connects Stripe, card and ACH payments are charged on that barn’s Stripe Connect account. The barn is the merchant of record for those charges. Kind Horse does not receive board funds (our platform fee is currently zero). Stripe processing fees reduce the barn’s payout. Kind Horse cannot refund a board payment; refunds, disputes, and chargebacks for those charges are handled by the barn and Stripe.

If you enroll in autopay, you authorize the barn’s Stripe account to charge the saved payment method for due invoices until you turn autopay off. Failed or delayed ACH payments can leave an invoice unpaid until they settle or fail.

Apparel and merchandise, if offered, are sold on a separate store (for example Shopify). Those purchases are covered by that store’s policies, not these Terms.

We send operational email needed to run the account (such as verification, password reset, invites, and invoices). You can choose additional reminder and barn emails in Settings, and unsubscribe from those and from product-update mail using the link in the message.

If you enable web push, we may send reminder notifications to that browser or device until you disable the subscription.

If you add a phone number and turn on SMS reminders, you agree to receive automated text messages from Kind Horse about reminder digests. Frequency is typically up to one digest per day when something is due. Message and data rates may apply. Consent to SMS is not a condition of using the rest of the service. Turn SMS off in Settings to stop; you may also reply STOP if that option is available on the message.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe create risk for other users, horses, or the service. You may request account deletion as described in the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, Kind Horse disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

We are not a veterinary service. Nothing in the app — including records, reminders, status labels, seasonal tips, typical vital-sign ranges, AI extractions, Ask answers, or competition-rule comparisons — constitutes veterinary, medical, legal, or tax advice, or a guarantee of accuracy, completeness, or a particular outcome for a horse.

You assume the risk of relying on the service. That includes the risk of missed, late, or incorrect reminders; inaccurate extracted documents; leaked share links; payment failures; and decisions about care, medication, competition, or billing.

To the maximum extent permitted by law, Kind Horse and its officers, members, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or cost of substitute services.

Without limiting the above, we are not liable for horse injury, illness, death, missed or delayed care, competition disqualification, positive drug tests, regulatory penalties, or other losses arising from your use of or inability to use the service, including reliance on AI output, reminders, share links, invoices, or rule comparisons.

To the maximum extent permitted by law, our total liability for claims relating to the service is limited to the greater of (a) the amounts you paid us for the Kind Horse subscription in the twelve months before the claim or (b) fifty U.S. dollars ($50). Amounts paid to a barn through Stripe Connect are not amounts paid to us. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

You will defend and indemnify Kind Horse and its officers, members, and contractors against claims, damages, and expenses (including reasonable attorneys' fees) arising from: your content and uploaded documents; people you invite or share links with; your care, medication, competition, or billing decisions; your failure to review AI output; your violation of these Terms; or your infringement of another person's rights.

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law principles. If a court finds a part of these Terms unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the entire agreement between you and us about the service. We may assign this agreement in connection with a merger, acquisition, or sale of assets.

We may update these Terms. For material changes we will require you to accept the new Terms before continuing to use the dashboard (we record a consent version). We may also email you. If a change is not material, continued use after the updated Terms are posted constitutes acceptance.